Brian Salazar

EXPERIENCE

ITS Client Support Technician

Grant Street Group
06/2026 - Present Remote

Maintained operational efficiency by bridging gaps between teams and clients, addressing support requests within 1 to 2 hours. Efficiency achieved through infrastructure monitoring, device troubleshooting, device replacement, and on-site visits.
Coordinated payment terminal procurement across clients, internal teams, and vendors to deliver appropriate solutions. This process includes identifying appropriate model, vendor, and device certification. To ensure customer satisfaction, requests were addressed within one business day with open communication with the customer.

IT Systems Engineer

OX BioMed
08/2025 - 03/2026 Reno, NV

Implemented and optimized IT solutions for 50 internal users and 200 contracted employees, including Microsoft 365 resources, SAML SSO integrations with Slack, Salesforce, other SaaS solutions, and managed on-premises UniFi network resources.
Coordinated communication with vendors on implementing cloud and SaaS solutions ensuring solutions were cost optimized. In addition, worked alongside an MSP to purchase software licenses and implement systems.
Established and documented policies and procedures to strengthen the technical posture of the organization, including establishing onboarding & offboarding, incident response, and cybersecurity best practices.

IT Server Administrator

University of Nevada, Reno
03/2023 - 08/2025 Reno, NV

Managed over 100 Remote Desktop Services hosts and infrastructure servers ensuring 99% uptime for 1,000 daily users. This was accomplished by managing user access, employing monitoring tools to detect faults, and conducting scheduled maintenance.
Oversaw cloud-based storage such as Box, SharePoint, and OneDrive by administering quotas and storage capacities, generating analytical reports, and collaborating with users to develop tailored storage solutions for department needs.
Using creativity, partnered with departments to automate workflows using Power Automate. This included engaging in requirements analysis and cooperative solution design to meet organizational objectives.

IT Systems Specialist

Washoe County School District
11/2021 - 02/2023 Reno, NV

Led a team of 5 technicians and tracked the implementation of IT initiatives across the school district, including a device refresh cycle of over 5,000 devices across 100 schools and establishing technology solutions at new sites.
Managed print servers, DHCP reservations, and Active Directory. Oversaw device and app administration with Microsoft Intune across 20 locations and over 5000 devices.
Provided tier 2/3 support at 20 locations and escalated tickets within 1 day. Additionally, mentored junior technicians and interns on departmental procedures and industry standards.

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1:1 IT Technician

Washoe County School District
06/2018 - 10/2021 Reno, NV

Supported adoption of the district’s 1:1 learning program by providing technical support, maintaining documentation, coordinating with stakeholders, and training students and staff.
Provided technical support to 1,500 students and 80 staff members for available technology solutions using help desk ticketing systems resolving most requests within 1 day.
Deployed, maintained, and supported hardware such as Windows devices, smart boards, and printers across district locations.

IT Helpdesk Technician

Washoe County School District
04/2018 - 06/2018 Reno, NV

Provided excellent customer service and technical support to customers within the Washoe County School District via phone or email.
Assisted users resolve basic tech issues by walking them through steps or utilizing remote assistance and aided clients with password resets for both staff and students.
Created help desk tickets and assigning tickets to the appropriate channels if issues could not be resolved at the help desk.

SKILLS

Technical Skills

Systems Administration MDM & MAM User Support Systems Monitoring Git Scripting & Automation ITSM/Help desk SAML SSO integrations

Programming and Scriping Lanuages

PowerShell Python Bash HTML CSS JavaScript SQL

Technology Solutions

Microsoft Azure Microsoft 365 Microsoft Entra (Azure Active Directory) Microsoft Intune Microsoft Teams Active Directory AWS Power Automate Okta Ubiquity (UniFi)

Operating Systems

Windows Server & Client MacOS Linux Ubuntu CentOS Redhat

Soft Skills

Bilingual Customer Service Documentation Time-Management People Skills Mentorship Continuous Learning

SUMMARY

Results‑driven IT professional with 8 years of progressive hands‑on experience supporting, administering, and optimizing enterprise technology environments across higher education, healthcare, and public sector organizations. Proven expertise in systems administration, Microsoft 365, Azure, endpoint management, and cloud‑based solutions, with a strong focus on reliability, security, and user experience.

EDUCATION

Bachelor of Science in Information Technology

Western Governors University

2017 - 2020 Online

CERTIFICATIONS

Microsoft 365 Certified: Administrator Export
Microsoft

Microsoft Certified: Azure Administrator Associate
Microsoft

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft

CompTIA Cloud+
CompTIA

CompTIA Security+
CompTIA

CompTIA Network+
CompTIA

CompTIA A+
CompTIA

CompTIA Project+
CompTIA

CompTIA Linux+
CompTIA

FIND ME ONLINE

Professional Website (Links)
https://www.briansalazar.me

LinkedIn
https://www.linkedin.com/in/briansalazar5

GitHub
https://github.com/briansalazar-tech